Frequently Asked Questions.
DO YOU SHIP WORLD WIDE?
Earth Africa Curio is a South African registered Export Company and we ship / post / courier any product/s anywhere in the world. For more info on shipping costs and shipping lead times please see TRANSPORT at the top of the page. You are also welcome to arrange your own shipping method.
HOW MUCH DOES THE SHIPPING COST?
This is a favorite question we receive every day - shipping costs are based on destination address, weight and size of the product / box, ie, the more products you order the higher the shipping costs, also the heavier the object the higher the shipping costs (to see the weight of the products click on any product in the PRODUCT CATALOGUE and this info with a description will be shown). Until we receive an actual order we have no way of quoting on the shipping costs. You are welcome to place an order and request a shipping quote, if you are not happy with the shipping quote you can cancel your order at any stage.
WHY DO YOU NOT OFFER IMMEDIATE TRANSPORT / SHIPPING COSTS ON CHECK OUT.
While we do offer small retail purchases on our website our core business is bulk wholesale, all our products are handmade and so the weights and dimensions of all products will differ slightly rendering it impossible to offer an automatic shipping / transport quote on check out. When you place an order, it is only an order form and no payment is due on check out, on receipt of your order we will quote shipping / transport costs.
1. PayFast is the safer, easier way to pay by Credit Card online. The service allows anyone to pay by Credit Card without sharing financial information. Payfast is very similar to PayPal, it is just more suited to South African Banking Laws.
Payfast aslo accepts Cheque Cards as long as they are Visa or Mastercard.
Payfast only accepts Visa & Mastercard - they do not accept Diners Club & American Express.
How does it work?
Earth Africa Curio is not an Online Shop and no payments are made directly off this website. When we receive your order and have quoted you on shipping costs, delivery lead time, stock availability, and only when you are happy and have confirmed everything, will we then send you an Invoice and a PayFast Payment Request where you simply add your name and Credit Card details (much the same as you would for any other Online Purchase by Credit Card) - Earth Africa Curio never gets to see these details and Payfast has all the necessary security measures in place to protect you - please see more on Payfast security here: https://www.payfast.co.za/b/std/security.
You do not need to have a PayFast account.
WHY DO YOU NOT ACCEPT PAYPAL?
Paypal protects the buyer at all costs and gives the seller no protection at all. Unscrupulous buyers have become aware of this - they will place a large wholesale order with Earth Africa, pay via Paypal, receive the order and sign for it with the couriers - then they contact Paypal and falsely complain that they did not receive the goods - Paypal does not even contact Earth Africa to query this, they simply deduct the funds from our account and leave us to try and recover these funds which is usually an impossible task.
PayFast on the other hand offers protection to BOTH the buyer and the seller - if there is a dispute they will open up a dialogue between both the buyer and the seller. In a similar situation where the buyer is trying to (falsely) claim the goods were not delivered, Earth Africa would simply send PayFast a signed copy of the couriers waybill as proof of delivery and the problem will be resolved. If the buyer has a legitimate claim against Earth Africa then PAYFAST will naturally protect them. PAYFAST have developed their systems to mutually protect the buyer and the seller - this is the reason we have chosen PAYFAST as our preferred payment system.
HOW LONG DOES IT TAKE TO RECEIVE GOODS?
We often receive a generail email / telephone query "if I place an order how long will it take to arrive". This is impossible to answer as we have no idea where you are in the world or what you are ordering and in what qty, eg if you place an order for '50 X Beaded SA Flag Lanyards' we will probably have these in stock and can dispatch immediately, however if you place an order for '5000 X Beaded SA Flag Lanyards' we will have to manufacture these and will have to quote you on delivery lead time. In order for us to quote you accurately please place an order with us (no payment is required at this stage) and we will then quote you on stock availabilty, manufacturing lead time (if products are not in stock) and shipping lead time. You are then welcome to accept or cancel the order.
ARE THE WHOLESALE PRICES ON THE PRODUCTS CATALOGUE NEGOTIABLE.
Yes they are negotiable.
Earth Africa has the policy.....WE WANT YOUR BUSINESS!!!
If you find cheaper prices from other suppliers please let us know and we will do everything we can to better our competitors prices.
HOW CAN I EXPEDITE MY ORDER, I NEED STOCK URGENTLY.
The more varied your order the longer it will take, ie. if you place an order for a style of Beaded Earrings and then order one or two sets of every color, there will more than likely be one or two products not available which will take time to source / manufacture. If you urgently require your goods rather place an order for MIXED earrings, most / all of the earrings will be in stock and we can despatch immediately - MIXED earrings (products) are also sold at a cheaper price than specific colors. See more info on MIXED product ordering here.
WHAT ARE YOUR WHOLESALE PRICES?
Please find "Wholesale Login" at the top of the page and register as a wholesale buyer - when you receive your username and password you can login with these details and all the prices on the Product Catalogue will now convert to wholesale prices. When you register as a wholesale buyer you will not automatically receive a username and password - an operator will manually assess the information you have supplied, this process can take up to 24 hours and even longer if you register over the weekend as we only trade Monday to Friday.
WHAT ARE YOUR RETAIL PRICES? (for the public).
When you first go onto the website all the prices on the Product Catalogue to the left side of this page are retail prices for the public. If you would like to buy in bulk and receive wholesale prices then please register as a wholesale buyer at the top of the page. We frequently have people registering as wholesale buyers only to place an order for one of this and one of that, ie a retail order - we will only supply wholesale prices to people buying in bulk.
CAN WE USE (DOWNLOAD) IMAGES FROM YOUR WEBSITE.
All images on our website www.earthafricacurio.com are copyright and we strictly forbid the unauthorized use of our images. If you purchase goods from Earth Africa then we do offer a limited use policy, please apply for: CONSENT FOR TEMPORARY USE OF WEBSITE IMAGES / CONTENT.
HOW DO I CONVERT SA RANDS INTO INTERNATIONAL CURRENCY?
Simply go to the top of any of the WHOLESALE PRODUCTS CATALOGUE pages and you will find a currency converter and change it to your desired currency, all the prices will now convert to your currenecy.
DO YOU DROPSHIP.
Earth Africa definitely does NOT dropship, this is simply because shipping costs from South Africa to International destinations for small orders (dropshipping quantities) is prohibitive. Our core business is bulk wholesale.
ARE ALL THE PRODUCTS ON THIS WEBSITE MADE IN AFRICA?
We guarantee every single product on this website is proudly hand made in Africa - with the exception of the Vuvuzela which is made of plastic in the East. Even though the Vuvuzela is unique to South Africa it is not manufactured locally.
WHERE IS EARTH AFRICA CURIO?
We are based in Durban, South Africa. See CONTACT at the top of the page for full address and contact information.
Earth Africa has the policy......WE WANT YOUR BUSINESS!!!
While we offer extremely competitive prices, if you find cheaper prices on any of our products from other suppliers please let us know and we will do our very best to better those prices.