Frequently Asked Questions.


DO YOU SHIP WORLD WIDE?
Earth Africa Curio is a South African registered Export Company and we  ship / post / courier any product/s anywhere in the world. For more info on shipping costs and shipping lead times please see TRANSPORT at the top of the page. You are also welcome to arrange your own shipping method.

HOW MUCH DOES THE SHIPPING COST?
This is a favorite question we receive every day - shipping costs are based on destination address, weight and size of the product / box, ie, the more products you order the higher the shipping costs, also the heavier the object the higher the shipping costs (to see the weight of the products click on any product in the PRODUCT CATALOGUE and this info with a description will be shown). Until we receive an actual order we have no way of quoting on the shipping costs. You are welcome to place an order and request a shipping quote, if you are not happy with the shipping quote you can cancel your order at any stage.

HOW DO I PLACE AN ORDER / REQUEST A QUOTE?
This depends on whether you are a retail buyer or a reseller - please follow this link to HOW TO PLACE AN ORDER for further info.

WHAT ARE MY PAYMENT OPTIONS?

 

Payfast Logo1. PayFast is the safer, easier way to pay by Credit  Card online. The service allows anyone to pay by Credit Card without sharing financial information. Payfast is very similar to PayPal, it is just more suited to South African Banking Laws.
Payfast aslo accepts Cheque Cards as long as they are Visa or Mastercard.

Payfast only accepts Visa & Mastercard - they do not accept Diners Club & American Express.

How does it work?
Earth Africa Curio is not an Online Shop and no payments are made directly off this website. When we receive your order and have quoted you on shipping costs, delivery lead time, stock availability, and only when you are happy and have confirmed everything, will we then send you an Invoice and a PayFast Payment Request where you simply add your name and Credit Card details (much the same as you would for any other Online Purchase by Credit Card) - Earth Africa Curio never gets to see these details and Payfast has all the necessary security measures in place to protect you - please see more on Payfast security here: https://www.payfast.co.za/b/std/security.
You do not need to have a PayFast account.

2. We also accept EFT payments (South Africa) and International Bank Wire / Transfer.

HOW LONG DOES IT TAKE TO RECEIVE GOODS. We often receive the query, "if I place an order how long will it take to arrive". This is impossible to answer as we have no idea of where you are in the world or  what you are ordering and in what qty, eg if you place an order for '50 X Beaded SA Flag Lanyards' we will probably have these in stock and can dispatch immeditaley, however if you place an order for '5000 X Beaded SA Flag Lanyards' we will have to manufacture these and will have to quote you on delivery lead time. In order for us to quote you accurately please place an order with us (no payment is required at this stage) and we will then quote you on stock availabilty, manufacturing lead time (if products are not in stock) and shipping lead time. You are then welcome to accept or cancel the order.

HOW CAN I EXPEDITE MY ORDER, I NEED STOCK URGENTLY.
The more varied your order the longer it will take, ie. if you place an order for a style of Beaded Earrings and then order one or two sets of every color, there will more than likely be one or two products not available which will take time to source / manufacture. If you urgently require your goods rather place an order for MIXED earrings, most / all of the earrings will be in stock and we can despatch immediately - MIXED earrings (products) are also sold at a cheaper price than specific colors. See more info on MIXED product ordering here.

WHAT ARE YOUR WHOLESALE PRICES?
Please find "Wholesale Login" at the top of the page and register as a wholesale buyer - when you receive your username and password you can login with these details and all the prices on the Product Catalogue will now convert to wholesale prices. When you register as a wholesale buyer you will not automatically receive a username and password - an operator will manually assess the information you have supplied, this process can take up to 24 hours and even longer if you register over the weekend as we only trade Monday to Friday.

WHAT ARE YOUR RETAIL PRICES? (for the public).
When you first go onto the website all the prices on the Product Catalogue to the left side of this page are retail prices for the public. If you would like to buy in bulk and receive wholesale prices then please register as a wholesale buyer at the top of the page. We frequently have people registering as wholesale buyers only to place an order for one of this and one of that, ie a retail order - we will only supply wholesale prices to people buying in bulk.

HOW DO I CONVERT SA RANDS INTO INTERNATIONAL CURRENCY?
Simply go to the top of any of the WHOLESALE PRODUCTS CATALOGUE pages and you will find a currency converter and change it to your desired currency, all the prices will now convert to your currenecy.

ARE ALL THE PRODUCTS ON THIS WEBSITE MADE IN AFRICA?
We guarantee every single product on this website is proudly hand made in Africa - with the exception of the Vuvuzela which is made of plastic in the East. Even though the Vuvuzela is unique to South Africa it is not manufactured locally.

WHERE IS EARTH AFRICA CURIO?
We are based in Durban, South Africa. See CONTACT at the top of the page for full address and contact information.