Frequently Asked Questions.
DO YOU SHIP WORLDWIDE?
Earth Africa is a South African registered Export Company and we ship/post/courier all our products anywhere in the world. For more info on shipping costs and shipping lead times please see TRANSPORT at the top of the page. You are also welcome to arrange your own shipping method.
HOW MUCH DOES THE SHIPPING COST?
Shipping costs are based on the destination address, weight and size of the products, ie, the more products you order the higher the shipping costs, also the heavier the products the higher the shipping costs (the dimensions of every product are shown directly below the product image in the PRODUCTS CATALOGUE). Until we receive an actual order we have no way of quoting on the shipping costs. You are welcome to place an order and request a shipping quote, if you are not happy with the shipping quote you can cancel your order at any stage or arrange own transport.
WHY DO YOU NOT OFFER IMMEDIATE TRANSPORT / SHIPPING COSTS ON CHECK OUT.
All our products are handmade and so the weights and dimensions of all products will differ slightly rendering it impossible to offer an automatic shipping/transport quote on check out. When you place an order, it is only an order form and no payment is due on check out, on receipt of your order we will quote shipping/transport costs.
WHAT ARE MY PAYMENT OPTIONS?
1. PayFast is the safer, easier way to pay by Credit Card online. The service allows anyone (anywhere in the world) to pay by Credit/Debit Card without sharing financial information. Payfast is very similar to PayPal, it is just more suited to South African Banking Laws.
Payfast also accepts Cheque Cards as long as they are Visa or Mastercard.
Payfast only accepts Visa & Mastercard - they do not accept Diners Club & American Express.
How does Payfast work?
Earth Africa is not an Online Shop and no payments are made directly off this website. When we receive your order and have quoted you on shipping costs, delivery lead time, stock availability, and only when you are happy and have confirmed everything, will we then send you an Invoice and a PayFast Payment Request where you simply add your name and Credit Card details (much the same as you would for any other Online Purchase by Credit Card) - Earth Africa never gets to see these details and Payfast has all the necessary security measures in place to protect you - please see more on Payfast security here: https://www.payfast.co.za/b/std/security.
You do not need to have a PayFast account. This service is not limited to South African buyers, anyone with a credit card from anywhere in the world can make a payment via Payfast.
HOW LONG DOES IT TAKE TO RECEIVE GOODS?
This varies from order to order and is generally dependent on how big or small your order is, ie: if you order 25 X Zulu Love Letters we will more than likely have them in stock and can dispatch immediately, however if you order 1000 X Zulu Love Letters we will need to have them made up by the rural beaders and this could take 2/3 weeks depending on the time of year.
When you place an order no payment id due at this stage (when you check out), when we receive your order will send you a shipping quote including the delivery lead time.
ARE THE WHOLESALE PRICES ON THE PRODUCTS CATALOGUE NEGOTIABLE?
Yes, they are negotiable.
Earth Africa has the policy.....WE WANT YOUR BUSINESS!!!
If you find cheaper prices from other suppliers please let us know and we will do everything we can to better our competitors' prices.
WHAT ARE YOUR WHOLESALE PRICES?
In the past, our WHOLESALE CUSTOMERS were required to LOGIN to access wholesale prices - we have done away with this complicated LOGIN procedure and we now show our BULK WHOLESALE PRICES to everyone. We have also done away with our retail prices - we do not supply retail customers anymore unless they are prepared to buy in bulk.
Please do not contact us and ask for our WHOLESALE PRICES - the prices you see on our website are the WHOLESALE PRICES.
CAN WE USE (DOWNLOAD) IMAGES FROM YOUR WEBSITE?
All images on our website www.earthafricacurio.com are copyright and we strictly forbid the unauthorized use of these images. If you purchase goods from Earth Africa then we do offer a limited use policy, please apply for: CONSENT FOR TEMPORARY USE OF WEBSITE IMAGES / CONTENT.
HOW DO I CONVERT SA RANDS INTO INTERNATIONAL CURRENCY?
Proceed to the PRODUCTS CATALOGUE where you will find a currency converter at the top of every page which you can change to your preferred currency, all the prices will then convert to this currency.
RETURNS AND REFUND POLICY.
Please see more info here.
DO YOU DROP SHIP.
Earth Africa does NOT DROP SHIP.
ARE ALL THE PRODUCTS ON THIS WEBSITE MADE IN AFRICA?
We guarantee every single product on this website is proudly handmade in Africa - with the exception of the Vuvuzela which is made of plastic in the East. Even though the Vuvuzela is unique to South Africa it is not manufactured locally.
WHERE IS EARTH AFRICA?
We are based in Durban, South Africa. See CONTACT at the top of the page for full address and contact information.