Frequently Asked Questions.
DO YOU SHIP WORLDWIDE?
Earth Africa is a South African registered Export Company and we ship/post/courier all our products anywhere in the world.
WHAT ARE YOUR WHOLESALE PRICES?
In the past our customers were required to log-in to access wholesale prices - we have done away with this complicated log-in procedure and we now show our prices to everyone - why do we do this?
Earth Africa is situated in South Africa, a Third World Country, the products we sell on this website are Third World products handmade by Third World craftsmen & beaders and most importantly a large proportion of our buyers are Third World buyers. We do not have the luxury of hiding prices behind a WHOLESALE LOGIN - our customers go onto our website and expect to see all our prices immediately and this is what we are now offering.
Please do not contact us and ask for our wholesale prices - the prices you see on our website are the wholesale prices.
WHAT ARE YOUR RETAIL PRICES?
EARTH AFRICA is predominantly a wholesale supplier however due to high demand we have also started selling on a retail level - when viewing the prices on our website you will notice we offer a price scale with numerous different prices - the price for 1 unit (RETAIL) is higher than for multiple units (WHOLESALE). The minimum spend for retail buying is R150.00. Our retail service is only available to South African buyers as minimum International transport costs with private couriers are prohibitive (+/- R800.00) as we do not use the SA Postal services who have cheaper prices but offer appalling service, long delivery lead times, and numerous losses.
GUARANTEED LOWEST PRICES?
EARTH AFRICA is confident of having the lowest prices in South Africa - in the event you do find lower prices from another supplier please let us know and we will not hesitate to review those prices.
HOW MUCH DOES THE SHIPPING COST?
International Shipping costs are based on the destination address, weight, and size of the products, ie, the more products you order the higher the shipping costs, also the heavier the products the higher the shipping costs (the dimensions of every product are shown directly below the product image in the PRODUCTS CATALOGUE). Until we receive an actual order we have no way of quoting on the shipping costs. You are welcome to place an order and request a shipping quote, if you are not happy with the shipping quote you can cancel your order at any stage or arrange your own transport.
See more info on shipping here.
WHAT ARE MY PAYMENT OPTIONS?
Please see payment options here.
HOW LONG DOES IT TAKE TO RECEIVE GOODS?
This varies from order to order and is generally dependent on how big or small your order is, ie: if you order 25 X Zulu Love Letters we will more than likely have them in stock and can dispatch immediately, however if you order 1000 X Zulu Love Letters we will need to have them made up by the rural beaders and this could take 2 weeks depending on the time of year.
When you place an order on the website AND CHECK OUT no payment is due at this stage it is only an order form, when we receive your order will send you a shipping quote including the delivery lead time.
CAN WE USE (DOWNLOAD) IMAGES FROM YOUR WEBSITE?
All images on our website www.earthafricacurio.com are copyright and we strictly forbid the unauthorized use of these images. If you purchase goods from Earth Africa then we do offer a limited use policy, please apply for: CONSENT FOR TEMPORARY USE OF WEBSITE IMAGES / CONTENT.
HOW DO I CONVERT SA RANDS INTO INTERNATIONAL CURRENCY?
Proceed to the PRODUCTS CATALOGUE where you will find a currency converter at the top of every page which you can change to your preferred currency, all the prices will then convert to this currency.
RETURNS AND REFUND POLICY.
Please see Terms Of Service and refund info here.
DO YOU DROP SHIP.
Earth Africa does NOT DROP SHIP.
ARE ALL THE PRODUCTS ON THIS WEBSITE MADE IN AFRICA?
We guarantee all the products on this website are proudly handmade in Africa - with the exception of the Vuvuzela's, Madiba shirts & Pashmina's which we are unable to source at a reasonable price in South Africa.
WHERE IS EARTH AFRICA?
We are based in Durban, South Africa. See CONTACT at the top of the page for full address and contact information.
Have a quick look at our products on INSTAGRAM here.