Frequently Asked Questions.
1. Do You Ship Worldwide?
Yes, Earth Africa is a South African registered export company, and we ship, post, or courier our products anywhere in the world.
2. What Are Your Wholesale Prices?
- Wholesale prices are openly displayed on our website for all customers—no login required.
- Prices reflect the cost of handmade Third World products created by skilled craftsmen and beaders in South Africa.
- The prices you see on the website are the wholesale prices. Please do not request separate wholesale price lists.
3. Do You Offer Retail Prices?
- Retail prices are higher than wholesale and are visible for single-unit purchases.
- A minimum spend of R1000 applies to retail orders.
- International customers should consider shipping costs, as they may make small retail orders less viable.
4. Do You Guarantee the Lowest Prices?
Yes, we aim to offer the lowest prices in South Africa. If you find a lower price elsewhere, let us know, and we will review it.
5. How Much Does Shipping Cost?
- Shipping costs depend on destination, weight, and size of the order.
- Exact costs can only be determined after an order is placed. You are welcome to cancel the order if the shipping quote doesn’t meet your expectations.
- Note: Product dimensions are listed in the product catalog for your convenience.
6. What Are My Payment Options?
Payment options can be found here.
7. How Long Does It Take to Receive Goods?
- Delivery times depend on order size.
- Small orders of in-stock items ship immediately. Large orders requiring production may take up to 2 weeks.
- You will receive shipping costs and delivery timelines after placing your order, with no payment required until you approve.
8. How Can I Convert SA Rands to International Currencies?
Use the currency converter at the top of the product catalog pages to view prices in your preferred currency.
9. What Is Your Returns and Refund Policy?
Our returns and refund policies are detailed in our Terms of Service.
10. Do You Drop Ship?
No, Earth Africa does not offer drop shipping services.
11. Are All Products Handmade in Africa?
Yes, all products are handmade in Africa, except for:
- Vuvuzelas
- Madiba shirts
- Pashminas
These are sourced internationally due to pricing constraints.
12. Where Is Earth Africa Located?
We are based in Durban, South Africa. Visit our Contact Us page for more details.
13. Where Can I View Your Products?
Check out our products on Instagram.